Shipping & Delivery

Shipping & Delivery — CasaOmni

At CasaOmni, we want your new pieces to arrive safely and on time. Below you’ll find everything you need to know about our shipping policy, delivery timelines, carriers, and what to do if something goes wrong. For any questions not covered here, reach us at CasaOmni@hotmail.com.

Where We Ship

We currently ship to all 50 US states, including Alaska and Hawaii. At this time, we do not ship to US territories, PO Boxes, or APO/FPO addresses for large furniture items. For international shipping inquiries, please contact us at CasaOmni@hotmail.com.

Order Processing

Orders are typically processed within 1–2 business days of being placed (Monday–Friday, excluding US federal holidays). You will receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse.

During peak periods (holiday season, promotional events), processing may take up to 3 business days. We appreciate your patience.

Shipping Rates & Timelines

Shipping Method	Estimated Delivery	Cost
Standard Shipping	5–8 business days	Calculated at checkout
Expedited Shipping	2–3 business days	Calculated at checkout
Free Standard Shipping	5–8 business days	Free on qualifying orders

Free standard shipping is available on orders that meet the qualifying threshold, displayed at checkout. Expedited shipping is available at an additional cost calculated based on weight, dimensions, and destination.

Large & Furniture Items

Larger furniture pieces — sofas, dining tables, wardrobes — are shipped via specialized freight carriers and may require additional lead time of 2–4 weeks depending on the item and your location. For these items:

You will be contacted to schedule a delivery window
Curbside delivery is standard unless White Glove delivery is selected
White Glove delivery (room-of-choice placement and packaging removal) is available as an upgrade at checkout for eligible items
Please ensure adequate access to your home before delivery (doorway widths, elevator dimensions, etc.)

Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number and a link to follow your delivery in real time. You can also log into your CasaOmni account and view order status under My Orders.

If your tracking hasn’t updated in more than 3 business days, please contact us at CasaOmni@hotmail.com and we will investigate with the carrier on your behalf.

Damaged or Missing Items

We take great care in packaging every order. However, if your item arrives damaged or something is missing:

Take photographs of the packaging and item before unpacking further
Email CasaOmni@hotmail.com within 48 hours of delivery with your order number and photos
We will arrange a replacement or full refund as quickly as possible — typically within 3–5 business days of your report

Please do not discard damaged packaging until we have reviewed your claim, as it may be required for carrier insurance purposes.

Duties & Taxes

For orders within the United States, applicable sales tax will be calculated and displayed at checkout based on your delivery address. We do not charge additional duties on domestic orders.

For any future international orders, import duties and taxes are the responsibility of the recipient and are not included in the product price or shipping cost.