Frequently asked questions
Shipping, returns, lighting and care. Can't find an answer? Contact Us.
What is CasaOmni?
CasaOmni is a contemporary home brand offering lighting, furniture, objects and wall art, chosen to make thoughtful design accessible.
Where do you ship?
We ship to [list of countries]. Delivery times and costs are shown at checkout.
How long does delivery take?
[Standard delivery takes X to Y business days. Large furniture may take X to Y business days.]
What is your return policy?
[You can return most items within X days of delivery. See Returns & Exchanges for conditions.]
Do your lights include bulbs?
[State per product. Each page lists whether a bulb is included, the bulb type and the recommended color temperature.]
Will your lights work in my country?
Our lights are made for each market's voltage and plug standard. Product pages list voltage, bulb base and certification.
Can I dim my lights?
Many are dimmable with a compatible dimmer and bulb. Product pages state whether a light is dimmable.
Do I need an electrician?
Plug-in lights do not. Hardwired lights should be installed by a qualified electrician.
How do I care for wood, brass and stone?
See Care & Warranty for material-specific care.
Do you offer trade pricing?
[Yes. Visit our Trade Program page to apply.]
Still need help?
We reply within [X] business days.